Help

Welcome to Artem Software. The fastest way to see the product working is to load demo data from your dashboard — you’ll get an example client, two jobs, an invoice, and a schedule entry to explore. Click Explore with sample dataon the empty dashboard, then remove it in one click when you’re ready to add real clients.

The setup ring in the top bar walks you through eight steps: business profile, Business Knowledge, your proposal, rates, first estimate, connecting Stripe, automatic chasing, and a test email. Each ticks itself once you’ve done the action; you don’t need to mark anything by hand.

From the leads pipeline, click into a lead and use the estimate builder to add rooms, surfaces, and materials. The calculator handles labour hours, materials cost, and your margin automatically using the rates you set in Settings → Rates.

Once the estimate looks right, click Send to customer. The customer gets a branded public page where they can accept and (optionally) pay a deposit online. You’ll see when they open it and when they accept it on the job page.

Once a job is accepted, an invoice can be created from the job page. Invoices include a public link the customer can pay online (if you’ve connected Stripe — see the next article). Mid-job invoices, deposits, and final payments all use the same flow.

If a customer pays by bank transfer or cheque, mark the invoice as paid manually from the invoice page. Artem Software will stop chasing it.

Go to Settings → Connections, open Card payments (Stripe) and click Connect Stripe. Stripe will walk you through KYC and bank-account verification — Artem Software never sees your bank details. Once connected, customers can pay deposits and invoices online, and the funds settle directly in your Stripe balance.

Stripe Connect Express is what we use under the hood. Customers see a Stripe-hosted checkout page; you keep full control over your payouts and disputes inside the Stripe dashboard.

By default your customer emails go out via Artem Software’s shared sender. To send from your own domain (better for trust and deliverability), go to Settings → Connectionsand add your domain. We’ll generate three DNS records (SPF, DKIM, DMARC) for you to add at your domain host — Cloudflare, GoDaddy, Namecheap, Hostinger, and 123 Reg are all covered with step-by-step instructions.

Once verified, click Send test email to confirm a real message lands in your inbox before you start sending to customers.

From Settings → Team Members, invite painters or office staff by email. Each team member gets their own login and can see jobs assigned to them. Permissions are controlled per-section — give office staff access to invoices and estimates without giving them billing-management.

The account owner is the only one who can delete the account or manage the subscription. Linked staff cannot exit the tenant on the owner’s behalf.

When a job’s final invoice is marked paid, Artem Software prepares a review request — but doesn’t send it automatically. You confirm each one before it goes out, so you only ask happy customers. Customers leave feedback on a public page; positive reviews can be redirected to your Google or Trustpilot listing.

Configure your review platforms (Google, Trustpilot, etc.) on the Platforms tab of the Reviews page.

The dashboard groups jobs by status: leads needing follow-up, estimates awaiting response, deposits due, jobs in progress, and invoices to chase. Click any card to see the underlying jobs.

The action centre flags items needing your attention — disputes, overdue invoices, chase emails ready to send. The daily digest emails the same list to you each morning (configurable under Settings → Automation).

Artem Software is one annual plan, Business Plus, invoiced by bank transfer. Settings → Billing shows your term dates, the price on your invoice, when payment was received and whether your 14-day refund window is still open. There is no card on file and nothing renews by itself.

We send a renewal invoice before your term ends. If it isn’t renewed you keep full access for 14 days, after which the app moves to read-only until it is. Your customer-facing links (estimates, public invoices, the portal) keep working throughout, and you can export your data at any time. To renew or ask a question, email us from the Billing page.

You can download a complete archive of your Artem Software data at any time — go to Settings → My Account and click Export my data. The archive is JSON files (one per table) plus a manifest of any photo files you’ve uploaded.

To delete your account entirely, click Delete my account in the same section. Your access ends immediately and your data enters a 30-day cooldown before being permanently anonymised. You can sign back in within those 30 days to restore the account.

Full details are in our privacy policy.